Privacy Policy

Introduction

At Required Marketing Group Inc., we are committed to providing high-quality services while ensuring that your privacy is protected. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard your data when you visit our website or use our services.

Data Privacy

We understand the importance of privacy and are dedicated to maintaining the confidentiality of your personal information. Our goal is to be transparent about how we collect, store, and use your data. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

When you visit our website or interact with our services, we may collect the following types of information:

1. Personal Information: This may include your name, email address, phone number, company name, and any other information you provide when you contact us or use our services.
2. Technical Information: We collect data such as IP address, browser type, pages viewed, and time spent on our website. This information helps us analyze website usage and improve the user experience.
3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience, analyze website traffic, and understand how you interact with our site. You can control your cookie preferences through your browser settings.

How We Use Your Information

The information we collect is used to:

• Provide Services: We use your personal data to provide you with the services you request and to communicate with you about your projects.
• Improve User Experience: We use technical data and cookies to understand how our users interact with our website, allowing us to enhance the overall user experience.
• Marketing Purposes: With your consent, we may use your contact information to send you promotional materials and updates about our services. You can opt out of these communications at any time.
• Customer Support: Your information may be used to respond to inquiries, provide customer support, and address concerns regarding our services.

AI Website Chat and Chat Forms

What the chat isOur website has a chat assistant that answers questions about Required Marketing Group Inc. and our services. The assistant is automated artificial intelligence (AI), not a person, and it says so at the start of every chat. Its answers can be wrong or incomplete. Please do not rely on them as a final quote, contract or professional advice. A member of our team will confirm the details. Chat messages are processed by our AI provider, OpenAI, and saved as described below.

Please do not type sensitive information into the chat, such as passwords, payment card or bank details, Social Security numbers, or health information. If you share it anyway, it will be processed as described in this section. The chat automatically removes payment card numbers and US Social Security numbers it detects before a message is saved or sent to OpenAI.

What we collect through the chat and its forms- Chat content: the messages you type, the buttons you choose, and the assistant's replies (the "transcript").- Form details you choose to give us: your name, email address, phone number, business name, website, your message, and your answers to our quote questions (such as the service you need, your city, timeline, budget and goal). If you ask for a callback, we also collect the best time to reach you and the time zone you choose. (Your browser's time zone is used only on the page to pre-select that menu. It is not sent to us unless you submit a callback form.)- A consent record: when you submit a form, we record the date and time, the web page you were on (page URL), the version of the consent wording you saw, which boxes you ticked, and the details you submitted.- A coded version of your IP address: the chat does not store your IP address in plain form. It converts it into a one-way coded value (a "hash"). That value is stored with your form entry and consent record and kept for 5 years from submission. It is also used in short-term counters that limit how often the chat can be used (rate limiting) to prevent spam and abuse. The chat does not record your browser type, device type, referring page or location.- Server logs kept by our providers: separately from the chat, our web host, Cloudflare and our website security tools keep their own access logs. These include full IP addresses and browser details, and are kept for those providers' own retention periods.

Why we use it- To answer your questions in the chat.- To follow up on your request, prepare a quote, or schedule and make a callback.- To keep the website and chat secure and to detect and prevent spam, fraud and abuse.- To keep a record of the consent you gave and when you gave it.- If you opt in, to send you marketing emails (see "Marketing emails" below).- Our staff read chats to follow up with you.

Callbacks: people only, no texts or automated callsIf you ask for a callback, a member of our team will call you at the number you gave. The chat does not offer text messages, and we do not use it to place automated or prerecorded calls. If you ask for a callback, you agree that a member of our team may call you about your request.

What is sent to OpenAI, and what is notOur website's server, not your browser, sends the chat to OpenAI through its application programming interface (API) so the assistant can write its replies.- Sent to OpenAI: your recent chat conversation (up to the last 6 messages, including the assistant's replies and any button answers in that conversation), plus short excerpts from our own website. If you type personal details into a chat message, that message is sent.- Not sent to OpenAI: your name, email address, phone number, business, website, callback time, time zone, quote answers, consent choices or IP address. Form details go only to our website.- We turn off OpenAI's optional response-storage feature for these requests.- Under OpenAI's published API terms (checked October 4, 2026): - OpenAI says it does not use data sent through its API to train its models by default. We have not opted in to share our API data with OpenAI. - OpenAI may keep API inputs and outputs, including chat messages, for up to 30 days to provide the service and to identify abuse. It may keep them longer if the law requires it, or if that is reasonably necessary to protect its services or others from harm. Its systems may automatically scan this content for safety, and authorized OpenAI staff or contractors may review it for abuse or legal reasons. We do not use OpenAI's Zero Data Retention option. - You can read more at https://openai.com/enterprise-privacy/ and https://developers.openai.com/api/docs/guides/your-data.

Who else processes this information for us- Website hosting provider. Our website runs on WordPress and is hosted by a third-party web host. Form entries, saved transcripts and consent records are stored in our website's WordPress database on the host's servers, and only our site administrators and authorized Required Marketing Group staff can access them, through our private team dashboard.- Email delivery provider. Our web host also runs the mail servers that deliver our email. When you submit a form, your details and the chat transcript are emailed to our staff's company inboxes. Our replies to you go through the same servers.- Website security and content-delivery provider (Cloudflare). Our website is served through Cloudflare, which helps protect the site from attacks and speeds up page delivery. It processes technical data such as IP addresses.- Customer relationship management (CRM) system. Chat leads are also saved in our customer relationship management (CRM) system.

These providers may use your information only to provide services to us, and as their own terms allow for security, abuse prevention and legal compliance.

Cookies and browser storageThe chat does not set cookies and does not use your browser's long-term storage (localStorage). It uses your browser's session storage, which is deleted when you close the tab. This lets the chat keep your conversation, a random chat session ID, and the panel and form state while you move between pages.

How long we keep it- All chats (with or without a form): we save the full conversation on our website's server and delete it automatically 12 months after your last message. The copy in your browser is deleted when you close the tab. OpenAI handles its copy as described above.- Chats with a form submitted: a copy of the transcript up to the form is also saved with your form entry and emailed to our team. It is deleted from the website 12 months after the chat; the emailed copy is kept with your form entry for up to 5 years. The form entry itself is kept as described next.- Deleting a saved chat: You can ask us to delete a saved chat at any time by emailing [email protected].- Form entries (the details you submit): kept for 5 years from submission, then deleted automatically.- Consent records: kept for 5 years from submission, then deleted automatically.- Rate-limit counters (hashed IP): deleted automatically within about a day.- Server logs kept by our providers: kept for those providers' own retention periods.We may keep information longer if the law requires it, or to resolve a dispute or enforce our agreements.

Marketing emails (optional)The chat form includes an optional box, unchecked by default, to receive marketing emails from Required Marketing Group Inc. You do not need to tick it to get a reply, a quote or a callback. If you opt in, you can unsubscribe at any time with the "unsubscribe" link in any marketing email, or by emailing [email protected]. Unsubscribing does not stop messages about a request you made or a project we are working on together.

Selling and sharing personal informationRequired Marketing Group Inc. does not sell personal information, including information collected through the chat and its forms.We do not sell sensitive personal information without your consent.We plan to add Google Analytics 4 through Google Tag Manager to understand how visitors use the website. Advertising features will be off by default. Before this goes live, this section will be updated to describe the analytics and any choices you have.

Your choices and requestsYou can ask us to give you a copy of, correct, or delete the personal information we hold about you, including chat transcripts and form entries. To make a request, contact us and we'll respond within 45 days:- Email: [email protected]- Toll-Free: (844) 978-1051- Send mail to: Required Marketing Group Inc., 1178 Broadway, 3rd Floor, New York, NY 10001

We may need to verify your identity before we act on a request. Some information may be kept where the law requires it. For example, we may keep a record of your consent or of your request to stop marketing.

Data Security

Required Marketing Group Inc. takes the security of your personal information seriously. We use industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet is entirely secure, and while we take every precaution, we cannot guarantee the absolute security of your information.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: We may work with trusted third-party vendors to help us deliver our services (e.g., payment processors, hosting services). These partners are required to protect your information and use it only for purposes specified by Required Marketing Group Inc.
• Legal Requirements: We may disclose your information if required by law, or to protect our rights, property, or the safety of our users.

Third-Party Links

Our website may contain links to third-party websites. Please note that these sites are not under our control, and they have separate privacy policies. We encourage you to review the privacy policies of any linked websites. Required Marketing Group Inc. is not responsible for the content or activities of these third-party sites.

Cookies Policy

Cookies are small text files that are stored on your device to enhance your experience when visiting our website. We use cookies to:

• Personalize Content: Deliver content tailored to your interests and preferences.
• Analytics: Gather information on how users navigate our website to improve functionality and user experience.
• Advertising: With your permission, we may use cookies to provide you with targeted advertisements that match your interests.

You can manage or disable cookies through your browser settings. However, please be aware that certain features of our website may not function properly without cookies.

Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Update or correct any inaccuracies in your personal information.
• Delete Your Information: Request the deletion of your personal information, subject to legal requirements.
• Opt-Out of Marketing Communications: Unsubscribe from promotional emails by following the instructions in the email or contacting us directly.

Children’s Privacy

Our services are not directed towards individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

Policy Updates

Required Marketing Group Inc. reserves the right to modify this Privacy Policy at any time. We will update this page to reflect any changes and provide a date at the top indicating when the policy was last updated. We encourage users to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or the practices described herein, please contact us using the information below: